A free reprint or a refund will be offered if the problem is reported to the Printify.me support email indicated in your order confirmation email within 30 days of product delivery, along with your order ID and required photo proof. Note: physical products are printed via Printify. Refund and exchange policies Aetheric Dreams Follows Printify policies. If you have any questions please feel free to reach out.

Since products are only printed once ordered, returns and exchanges are not supported. If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued. Note: physical products are printed via Printify. Refund and exchange policies Aetheric Dreams Follows Printify policies. If you have any questions please feel free to reach out.

A: At Fractured Reality, we strive to provide high-quality digital illustrations and esoteric merchandise that meet your unique tastes and needs. However, due to the nature of digital media, we do not offer refunds once a purchase has been completed. This policy ensures the protection of our intellectual property and helps maintain the integrity of our work. If you encounter any issues with your digital download or have questions before making a purchase, please reach out to our customer support team. We are dedicated to ensuring your satisfaction and will assist you in resolving any concerns.

A: At Fractured Reality, we pride ourselves on delivering high-quality digital illustrations, esoteric merchandise, and captivating stories. However, depending on your location and the value of your order, you may be required to pay customs fees or import duties. These fees are determined by your country's customs regulations and are not controlled by Fractured Reality. We recommend checking with your local customs office for specific information regarding potential fees and taxes that may apply to your order. Remember, any customs fees or duties are the responsibility of the customer upon delivery.